basa7 Privacy Policy

A Commitment to Your Privacy

At basa7, protecting the personal information of every player is a core responsibility. This Privacy Policy outlines what data we collect, why we collect it, how it is used, and the rights you hold as a registered user on our platform. We operate in accordance with fair-play data principles designed to keep your information secure and your gaming experience trustworthy.

1. Information We Collect

basa7 collects only the information necessary to provide a safe, fair, and enjoyable gaming experience. We gather data through two primary channels: information you provide directly, and information collected automatically when you use our platform.

Information You Provide

When you register an account, make a deposit, or contact our support team, you may provide the following personal information:

• Full name and date of birth (for age verification — players must be 21 years or older)
• Email address and mobile phone number
• Username and password (stored in encrypted form)
• National ID or passport details where required for identity verification
• Payment-related details such as your bKash, Nagad, or Rocket mobile banking number

Information Collected Automatically

When you access basa7's platform, we may automatically record the following technical and usage information:

• IP address and approximate geographic location (city or region level)
• Device type, operating system, and browser version
• Pages visited, time spent, and actions taken within the platform
• Session cookies and browser local storage tokens for authentication

2. How We Use Your Information

basa7 uses the personal data we collect strictly for legitimate purposes connected to operating and improving our gaming platform. Specifically, your information enables us to:

• Verify your identity and confirm you meet the 21+ age requirement before granting account access
• Process deposits and withdrawals securely via bKash, Nagad, Rocket, and Upay
• Deliver account notifications, transaction confirmations, and important security alerts
• Personalise your gaming experience and surface bonuses or promotions relevant to your activity
• Detect and prevent fraud, account misuse, money laundering, and other prohibited activities
• Improve our platform's performance, user interface, and game offering based on aggregated usage patterns

We do not use your personal data for any purpose beyond what is described in this policy without obtaining your explicit consent first.

3. Sharing of Your Information

basa7 treats user data with strict confidentiality. We do not sell, rent, or trade your personal information with third parties for commercial gain. However, there are limited circumstances under which your data may be disclosed:

• Service providers who assist in operating our platform (e.g., payment processors, cloud hosting, fraud-detection vendors) — bound by strict confidentiality agreements
• Legal or regulatory authorities when required by law, court order, or to protect the rights and safety of our users
• In connection with a merger, acquisition, or transfer of business assets — in which case users will be notified in advance

In all cases, basa7 will only share the minimum data necessary to fulfil the specific purpose, and all third-party recipients are required to handle that data in accordance with applicable data protection standards.

4. Payment Data & Financial Security

basa7 supports deposits and withdrawals through bKash, Nagad, Rocket, and Upay — the most widely used mobile banking services across Bangladesh, including in Dhaka, Chittagong, Sylhet, and Rajshahi. When you initiate a payment transaction, the relevant mobile banking details you provide (such as your registered phone number) are transmitted securely to our payment processing partners via encrypted channels. basa7 does not store full payment credentials on its own servers.

All financial transactions on basa7 are logged for audit, compliance, and fraud-prevention purposes. Transaction records are retained for the period required by applicable financial regulations. If you have questions about a specific transaction, please contact our support team at [email protected].

5. Cookies and Tracking Technologies

basa7 uses cookies and similar browser-based storage mechanisms to ensure the platform functions correctly, remembers your preferences, and provides a seamless gaming session. Cookies are small text files stored on your device by your browser.

Types of Cookies We Use

• Essential cookies — required for login sessions, security tokens, and core platform functionality; these cannot be disabled without breaking the service
• Analytics cookies — help us understand how players navigate the site, which pages are most visited, and where performance improvements are needed (data is anonymised and aggregated)
• Preference cookies — remember your language setting, display preferences, and similar choices so you do not need to re-enter them on each visit

You may manage or disable non-essential cookies at any time through your browser's privacy or cookie settings. Please note that disabling essential cookies may affect your ability to log in or use certain features of the basa7 platform.

6. Data Security

basa7 implements robust technical and organisational measures to protect your personal information against unauthorised access, loss, disclosure, or destruction. Our security infrastructure includes SSL/TLS encryption for all data in transit, firewalled server environments, access control restrictions so only authorised personnel can view personal data, and regular security assessments of our systems and processes.

While we take all reasonable steps to safeguard your data, no online service can guarantee absolute security. We encourage all users to choose strong, unique passwords for their basa7 account, never share login credentials with others, and contact [email protected] immediately if they suspect any unauthorised access to their account.

7. Data Retention

basa7 retains your personal information for as long as your account remains active and for a reasonable period thereafter to fulfil the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Specifically, transaction and financial records are kept for the period required under applicable financial regulations. Account profile data is retained while your account is active and for a defined post-closure period.

If you wish to request deletion of your personal data, please contact our support team. We will process your request in accordance with applicable law, noting that certain data may need to be retained for legal or compliance purposes even after account closure.

8. Your Rights

As a registered user of basa7, you have the following rights regarding your personal data:

• Right of access — you may request a copy of the personal data we hold about you
• Right to rectification — you may ask us to correct inaccurate or incomplete personal data
• Right to erasure — subject to legal retention requirements, you may request that we delete your personal data
• Right to object — you may object to our processing of your data for direct marketing purposes
• Right to data portability — you may request your personal data in a structured, commonly-used electronic format

To exercise any of these rights, please email our support team at [email protected] with the subject line "Privacy Request". We will respond within a reasonable timeframe and verify your identity before processing any request that relates to personal data.

9. Age Restriction Policy

basa7 is strictly an adult gaming platform. We do not knowingly collect, store, or process personal data from individuals under the age of 21. Age verification is a mandatory step during the account registration process. If we discover that a user has provided false information about their age and is under 21, we will immediately suspend the account, void any associated winnings, and delete all personal data collected from that user in accordance with this policy.

If you are aware of a minor attempting to use our platform, or if you have concerns about underage gambling, please contact us immediately at [email protected]. basa7 takes the protection of minors very seriously and cooperates fully with any investigation into underage account activity.

10. Changes to This Privacy Policy

basa7 reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will update the "Last updated" date shown at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Continued use of the basa7 platformafter the effective date of any updated policy constitutes your acceptance of the changes.

We encourage you to review this Privacy Policy periodically to stay informed about how basa7 is protecting your information. If you have any questions or concerns about a policy change, please contact [email protected] before continuing to use the platform.

11. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or the way basa7 handles your personal data, our support team is available to assist you. We aim to respond to all privacy-related enquiries within 5 business days.

You can reach us by email at the address below. Please do not share sensitive account details (such as passwords or payment PINs) in your email — our team will never ask for these.

[email protected]